Frequently Asked Questions

Please call our office at 508-272-7880 to book an appointment. Priority One representatives are in the office from 7:00 AM – 4:30 PM Monday-Friday to answer your call.

If you need after hours or weekend service, you should call the same number, which will patch you through to our answering service. If you indicate that your call cannot wait until office hours/is an emergency, the answering service will forward your message to our on call technician, who will return your call promptly. If your call can wait until office hours, they will collect your information and e-mail it to our office staff, who will return your call once the office opens on the next business day.

Priority One Heating & Plumbing requires that all customers who wish to cancel an appointment do so with at least 24 hours notice. Because we travel to you, planning our travel routes in advance is an important part of staying efficient and keeping costs down for our customers. If you do not provide at least 24 hours notice for a cancelled appointment, you may be subject to a $75 missed appointment fee.

We are a licensed plumbing corporation (License #4172). We also have the appropriate Liability and Worker’s Compensation Insurance. All customers are entitled to ask for a copy of our certificate of insurance.

Yes, we offer 24/7 emergency service, 365 days a year. If you need emergency service, please call our office at 508-272-7880 and our answering service will put you in contact with our on call technician.

Yes, we provide free estimates for new installations, replacement systems and existing system modifications.

Priority One Plumbing & Heating provides a labor warranty on all new installations, replacements and repairs. Our typical labor warranty on new installations and replacements is 1 year and on repairs is 30 days (for related issues). We also process warranty claims for manufacturer parts warranties.

All HVAC equipment needs to be cleaned and inspected at least once per/year. However, it is recommended that you have your heating system checked in the Fall and your air conditioning system checked in the Spring.

Our maintenance program covers your seasonal cleaning and inspection. In addition, you will also get automated scheduling (we call to remind you when you’re due for a maintenance), priority service in the event of a breakdown, access to night and weekend service and a 40% discount on our after hours fee

If your system is forced hot air, it will blow heat out of vents in the form of hot air. If your system is forced hot water (hydronic heating), it will typically radiate heat through baseboards or radiators.

A forced hot water heating system is called a boiler. There are several types of forced hot air heating systems, including furnaces (gas or oil), heat pumps and hydro air systems.

Yes, we install many types of Wi-Fi thermostats. Wi-Fi thermostats allow you to control your thermostat from your smartphone, tablet, computer or other device and are a convenient way to monitor your home off-site to ensure comfort, energy savings and peace of mind. We offer Wi-Fi thermostats from Honeywell, EcoBee and NEST

Yes we do. Call us today at 508-272-7880 for more information.

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